FAQs - old

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Riders

Yes! You can book a trip up to 30 days before the scheduled pick-up time, and a minimum of 1.5 hours ahead.

Once you’ve downloaded the Shebah passenger app and entered your pick-up and destination points, you’ll see the option to schedule later or request now. There is a $2 booking fee for advance bookings.

Advance booking requests go out to drivers in real time when you request a trip, so to increase your chances of an accepted trip, we recommend requesting advanced bookings between the hours of 7am and 10pm when more drivers are awake!

For a more detailed guide to advance booking, take a look at the video below.

For advance bookings, touch the girl emoticon at the bottom right screen of your app. From here, click “Upcoming Trips” and touch the trip you wish to cancel. Swipe the trip from the right to the left side of the screen and a little red “cancel” button will appear! You will not be charged so long as you cancel over an hour before the scheduled trip.

For instant bookings, the cancel button is in the lower right corner of the screen. Once you touch it, you will be asked if you are sure you want to cancel the ride. If the answer is yes, slide the green arrow to the right. You will not be charged as long as you cancel before the 5 minute mark of booking the trip!

As a policy, we do not allow open bottles of alcohol in Shebah vehicles (come on gang, no one’s THAT thirsty).

In fact, it’s illegal in SA, QLD, WA, ACT, TAS and in some areas in NT.

What to do? Finish your drink, and then pop along to your Shebah. She’s got you.

Firstly, thank you from the bottom of our hearts! Your shareholder discount of 5% is valid from 2 July 2019 – 1 January 2020 (just snuck in that New Year’s Day!)

So, how can you be sure your discount is working?
Each time you take a trip, you’ll receive a tax invoice from [email protected] outlining all the cost details from your trip – in here is where you’ll see your actual charge including your 5% discount!

Still have questions? Get in touch!

All Shebah trips must go through the app. In fact, it’s a legal requirement that rideshare services are carried out through software, whereby no cash or card exchanges take place.

That means, simply, no app = no ride.

You can download the app from Google Play (for Android) or the App Store (iOS).

You can contact your driver in two ways – call or text! Given our drivers are on the road, if you need to contact them in a hurry, give ‘em a quick call.

If you’ve made an Advance Booking, you can get in touch with your driver through the app by heading to your ‘Upcoming trips’ in your profile, touching the little phone icon, and choosing to call or text. 

If you’ve made an instant booking, you can contact your driver directly by touching the text or phone icon at the bottom of the screen.

Great question! We know it might seem excessive, but we’re all about making sure you can see everything we’re touching of your finances.

Once you complete a ride, you may receive two transaction receipts, as well as your tax invoice. 

The two transaction receipts are for when the cost of your ride is a little more than the estimated fare, so one receipt will be the estimated amount the second receipt will have the additional amount. Together they equal the total cost of your trip – and this total will show in your tax invoice.

We got there, ladies!

If your child is under eight years old, yes – absolutely! Although it’s not a legal requirement in all states and territories, if you’re riding with Shebah, you need to book that booster. 
We have baby seats or boosters available to book through the app, prior to scheduling your trip. Right now, you can only book one of each. If you require more than one baby seat, or more than one booster, head over to our Shebah Special Bookings group and connect with drivers directly.

Our drivers must receive instructions from parent or legal guardian to drive the little ones. The account holder (an adult) must make the booking on behalf of their child and be available and in contact with the driver.

If you need to make an instant booking once your child is with the driver, you can. The driver will contact you when they’re at the location with your child, and you can book the trip. Because the app works by location, the driver (your driver) nearest to the pick up location will get your booking request first and they can accept that way.

If your child has a phone, you can share your account. This way the child can make the instant booking on meeting the driver, the driver can contact you to let you know she’s got them, and you can watch on your app as the ride takes place.

You can also make Advance Bookings of course! And the rule still stands:

The driver can only take instruction from a parent or guardian, and they must have direct access to the account holder.

Shebah drives women and children, and those who live their lives as women.

We will drive adult male passengers so long as they are accompanied by a female adult and a child in a child seat. The below covers the three scenarios in which boys and men can use our service:

1. Boys under 18 can travel unaccompanied in the following contexts

– Primary aged boys under the age of 13 can travel any time

– Boys over 13, but under 18, can travel unaccompanied until to 5pm.

2. Boys under 18 can travel any time if accompanied by their mother or a female guardian.

3. A man can travel with an adult female and baby in need of a baby seat, or child in need of a booster seat (4–8 years old).

In addition, Shebah respectfully requires adult male passengers to ride in the backseat. Our women passengers ride shotgun.

Get a Fare Estimate:

To get a fare estimate, simply download the Shebah app, enter in your pickup and drop off details, click ‘Set pickup location,’ and a fare estimate will appear in the bottom right corner of the screen!

Our Rates:

Shebah’s rates vary based on the state you take your trip in, but the minimum fare, cancellation fee and baby seat charge are the same across Australia. We include GST in our fares, and 85% of every fare goes straight to your driver.

There is a $2 booking fee for advance bookings. See ‘Can I book a Shebah trip in advance?’ for more information.

The passenger fare is calculated as: base rate + (cost per minute × time in ride) + (cost per km × ride distance).

In Victoria, Queensland, Tasmania, South Australia and Western Australia, the base rate is $3.30 in off peak times, $3.63 in peak times, and $3.96 in premium peak times.

In NSW and the A.C.T, the base rate is $4.13 in off peak times, $4.54 in peak times, and $4.95 in premium peak times.

Your fare will include tolls if the trip goes through a toll road. If you wish to take a route that avoids tolls, please let your driver know.

Check out our fares breakdown, including our minimum trip cost.

Peak periods are: 6am – 9am and 4pm- 7pm Monday-Friday, Friday 10pm – Saturday 6am, and Saturday 6pm – Sunday 6am.
Premium peak period: 12am – 5am Monday-Sunday.

Advance Booking Cancellation Fee:

If you cancel your ride within an hour of your scheduled departure time, you will be charged $15.00 plus GST, and the $2 booking fee. Meaning the total comes to $18.50.

Because we strive to be fair, we also charge drivers a cancellation fee for missing a scheduled trip that they’ve organised with you. And to finish off with a driving metaphor, it’s a two way street here at Shebah!

A cancellation fee of $11.00 applies if you cancel after 5 minutes of booking an instant trip. A cancellation fee of $18.50 applies if you cancel within 1 hour of an advance booking. This is to cover the driver’s time and petrol spent heading to you.

Yes! Pulling over is free, so if you are going to be sick in a Shebah, ask your driver to pull over instead! She will be happy to do so.

If a rider vomits in a Shebah, they will be shown receipts and charged for the cost of cleaning the car. If you hit every panel, you will be charged for every panel! So to avoid this, make sure you ask your driver to pull over.

Yes! Head to this Facebook page and post the details of your trip, including the pickup and drop off suburbs, the time, and special requirements like carseats. Drivers in this group will see your post and comment if they’re available to do the trip! You can then book them in person upon pickup via the app by clicking “Book Now”.

Our drivers are contract workers and we respect their right to maintain their cars and avoid allergic reactions etc…BUT if you call or message your driver to ask them when making the booking, we can usually find a pet lover to transport a clean well cared for pet. With a crate, basket or blanket as appropriate of course.

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Drivers

Firstly, thank you from the bottom of our hearts! You make our world go ’round! Keep 90% of your fare from 2 July 2019 – 1 January 2020 (just snuck in that New Year’s Day!)

So, how can you be sure you’re getting your 90%?
Each week for the next six months you’ll receive an email from [email protected] outlining all your trips for the week – so here is where you’ll see your actual earnings per trip!

Still have questions? Get in touch!

Nope. It’s a legal requirement that rideshare drivers only take payment for trips through software (the app) – so no card or cash exchanges.

It’s super quick for riders to download the app and enter their details. They can access the app through the App Store (iOS) or through Google Play (Android).

If your car is 12months or older, yep, you’ll need a roadworthy certificate/vehicle inspection/safety check AND you’ll need to renew this annually.

And yes ma’am, Shebah accepts redbook inspections.

Yes! What we need to see is the vehicle registration, your name and if possible and expiry date. If you have an ongoing rental agreement (where you pay monthly for the rental) set your expiry to the same expiry date of your car registration.

It is your responsibility as a rideshare driver to ensure your documentation is up to date at all times, that you are fully insured for rideshare, and you demonstrate that to us here at Shebah.

Our policy is to refuse the trip. The passengers will need to cancel the trip, and they will be charged a cancellation fee.

Although we do expect that you will drive a minimum of 7 trips per week, we don’t require it. So, ultimately, it’s completely up to you!

You keep 85% of your fares, and enjoy higher rates than other rideshares. You earn more during peak times, and fares are inclusive of GST and tolls!

A major pillar of Shebah is financial independence for all women. At Shebah, we’re a community that drives women forward and provides an ‘above-and-beyond’ rideshare experience. We make sure you’re compensated for being oh so fabulous.

You will find detailed information and state-based breakdowns of what you’ll need on our Drive page.

If you want to pick up a child under the age of 8, you must carry a child car restraint for kids aged 4–8 years. If a child’s eyes are level with the headrest, they can safely wear a sash belt. If not, that kid needs a booster.

These are completely portable and can be stored in your boot. You don’t get a fee when it’s not requested but you feel good being safe.

To pick up a child aged 0–4, you’ll need to provide a baby seat. From birth to 6 months, the baby seat needs to be rear facing, and from then to age 4 it’s upright – both are bolted. You’ll be paid an extra $9.35 per seat when a passenger requires specialised child seating.

Choice has a great summary of current laws.

Yes, you are an independent contractor when you drive for Shebah and you are allowed to drive for any other rideshare service you like.

You bet. Kids are very vulnerable and their protection and safety is paramount. We will provide you with great sensible advice from the obvious (don’t offer them food due to allergies) to the more complex situations where you are concerned about a child’s wellbeing. Our Vulnerable Passenger Policy covers every scenario and you won’t be left stranded.

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General

No, Shebah is a privately owned Australian company founded by George McEncroe.

Yes, Shebah is unapologetically driven for women by women! That means all women are welcome.

Shebah does not tolerate discrimination of any kind. We are intersectionally feminist, and we exist to shield all women from discrimination and provide comfort and reassurance. Our drivers are held to this standard through a mandate that they receive upon signing up with Shebah. Passengers are also held to this standard, and may not discriminate against drivers under any circumstances.

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