FAQs

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General

No, Shebah is a privately owned Australian company founded by George McEncroe.

Yes, Shebah is unapologetically driven for women by women! That means all women are welcome.

Folks who feel they may be able to access traditional male privileges in regards to transport safety should consider this before choosing to use Shebah. We don’t endeavour to judge a person’s gender simply by appearance, but are limited by the nature of the app. We trust our drivers and riders to use their discretion when deciding if Shebah is an appropriate choice for them.

You can request a Shebah anywhere in our coverage areas anytime.  Drop off locations can be outside the pick up coverage zone.  If you want to make a regular booking outside the coverage area please email passengersupport@shebah.com.au to discuss options.

Shebah does not tolerate discrimination of any kind. We are intersectionally feminist, and we exist to shield all women from discrimination and provide comfort and reassurance. Our drivers are held to this standard through a mandate that they receive upon signing up with Shebah. Passengers are also held to this standard, and may not discriminate against drivers under any circumstances.

We are an all-women rideshare. We use an inclusive definition of “woman” and we welcome trans women, genderqueer women, and non-binary folks who are significantly femme-identified. We are a rideshare for the vulnerable that puts safety and comfort at the forefront. If you are unsure whether you are able to join our rideshare and movement, feel free to call us at 03 8640 9954 and have a chat. We’re friendly – always!

 

Riders

Yes.

There are three scenarios in which boys and men can use our service.

  1. Boys under 18 can travel unaccompanied in the following contexts:
    • Primary aged boys under the age of 13 can travel any time
    • Boys over 13, but under 18, can travel unaccompanied until to 5pm.
  2. Boys under 18 can travel any time if accompanied by their mother or a female guardian.
  3. A man travelling with his female partner, and baby in need of a baby seat or child in need of a booster seat (4–8 years old), can ride in a Shebah. This is only applicable if the ride has been pre-booked via the ‘Schedule Later’ app feature, and the driver is aware and has agreed to the circumstances.

Our drivers are contract workers and we respect their right to maintain their cars and avoid allergic reactions etc…BUT if you call or message your driver to ask them when making the booking, we can usually find a pet lover to transport a clean well cared for pet. With a crate, basket or blanket as appropriate of course.

Yes! You can book a trip up to 2 weeks before the scheduled pick-up time, a minimum of two hours ahead.

Once you’ve downloaded the Shebah passenger app and entered your pick-up and destination points, you’ll see the option to schedule later or request now. There is a $2 booking fee for advance bookings.

Advanced booking requests go out to drivers in real time when you request a trip, so to increase your chances of an accepted trip, we recommend requesting advanced bookings between the hours of 7am and 10pm when more drivers are awake!

For a more detailed guide to advance booking, take a look at the video below.

At no time does shebah have access to your personal financial details. These details are held by Stripe, an external financial company trusted by companies such as Facebook, Twitter, Target and Adidas.

Shebah’s rates vary based on the state you take your trip in, but the minimum fare, cancellation fee and baby seat charge are the same across Australia. We include GST in our fares, and 85% of every fare goes straight to your driver.

There is a $2 booking fee for advance bookings. See ‘Can I book a Shebah trip in advance?’ for more information.

The passenger fare is calculated as: base rate + (cost per minute × time in ride) + (cost per km × ride distance).

In Victoria, Queensland, Tasmania, South Australia and WA, the base rate is $3.30 in off peak times, and $3.63 in peak times.

In NSW and the A.C.T, the base rate is $4.13 in off peak times, and $4.54 in peak times.

Your fare will include tolls if the trip goes through a toll road. If you wish to take a route that avoids tolls, please let your driver know.

 

 

Peak periods are: 6am – 9am and 4pm- 7pm Monday-Friday, Friday 10pm – Saturday 6am, and Saturday 6pm – Sunday 6am. 

 

Advance Booking Cancellation Fee:

If you cancel your ride within an hour of your scheduled departure time, you will be charged $15.00 plus GST, and the $2 booking fee. Meaning the total comes to $18.50.

 

Because we strive to be fair, we also charge Drivers a cancellation fee for missing a Scheduled Trip that they’ve organized with you. And to finish off with a driving metaphor, it’s a two way street here at shebah!

No – Shebah has peak and off-peak times, but will never utilise surge pricing.

Peak times are: 6am – 9am and 4pm- 7pm Monday-Friday, Friday 10pm – Saturday 6am, and Saturday 6pm – Sunday 6am. If you’d like to know the difference in peak and off-peak rates, check out ‘How much does a Shebah trip cost?’.

There is no cash handling involved with Shebah – all fares are calculated and charged via the app.

Before you book your first trip you’ll be asked to add a Visa or MasterCard to your account. The app may put a temporary hold for $2 through to your account when you enter them, but don’t worry! This is only to check that your card is valid.

When you book a Shebah, by selecting ‘Request Now’, the app puts a hold on the estimated fare cost. If the trip ends up being less expensive than the estimate, you will be refunded the difference. If the trip ends up costing more than the estimate, we will refund you the amount that was initially held and put through a new charge. As a result, there may be times when it appears as if two charges were made for one trip; however, the first charge will be fully refunded to your account.

When making an advance booking, this hold takes place when your driver is on her way to pick you up.

A cancellation fee of $8.80 applies if you cancel after 5 minutes of booking an instant trip. A Cancellation fee of $18.50 applies if you cancel within 1 hour of an advance booking. This is to cover the driver’s time and petrol spent heading to you.

For advanced bookings, touch the girl emoticon at the bottom right screen of your app. From here, click “Upcoming Trips” and touch the trip you wish to cancel. Swipe the trip from the right to the left side of the screen and a little red “cancel” button will appear! You will not be charged so long as you cancel over an hour before the scheduled trip.

For instant bookings, the cancel button is in the lower right corner of the screen. Once you touch it, you will be asked if you are sure you want to cancel the ride. If the answer is yes, slide the green arrow to the right. You will not be charged as long as you cancel before the 5 minute mark of booking the trip!

Yes! Pulling over is free, so if you are going to be sick in a Shebah, ask your driver to pull over instead! She will be happy to do so.

If a rider vomits in a Shebah, they will be shown receipts and charged for the cost of cleaning the car. If you hit every panel, you will be charged for every panel! So to avoid this, make sure you ask your driver to pull over.

You haven’t been charged twice! When you book a trip, a “hold” is placed on the estimated fare in your account, but money is not actually taken out. This is to check that there is enough money on the card for the trip to go through, and to check that the card is legitimate! Once the trip happens, you will be charged the real amount that the trip costed, and the “hold” will disappear. Sometimes it takes a couple of days for the hold to reverse, but there is no “second fare” that has been taken.

Yes! Simply download the Shebah app, enter in your pickup and drop off locations at the top of the screen, and click “set pickup location”. At the bottom, a fare estimate will appear!

Yes! Head to this Facebook page and post the details of your trip, including the pickup and drop off suburbs, the time, and special requirements like carseats. Drivers in this group will see your post and comment if they’re available to do the trip! You can then book them in person upon pickup via the app by clicking “Book Now”.

 

Drivers

You will find detailed information and state-based breakdowns of what you’ll need on our Drive page.

At Shebah we prioritize our drivers’ and passengers’ safety and wellbeing above all else. In order to drive for Shebah, you must notify your insurance provider that you will be driving for a rideshare service.

No driver can be put on the platform without adequate insurance (the requirements vary state by state – check here for this information).

Beyond your Compulsory Third Party car insurance, Third Party Property Damage, or Public Liability insurance is strongly recommended for all rideshare drivers, and required for rideshare drivers in NSW.

Other companies might only require third party insurance, but we advise that you consider the amount of protection that really gives you and your passengers. Are you covered on the way to a rideshare pickup? Are your passengers covered if they stumble getting in and out of the car? These are the kinds of things we think about at Shebah, and we hope you do to.

InsureMyShebah provides unlimited cover of third party property damage at affordable rates as a part of Shielded Insurance. We are not affiliated with Shielded, but have found their coverage and pricing to be some of the best around, and want to make it easy for you to get the coverage you need.

No, it’s completely up to you. If you decide you no longer wish to drive for Shebah, please let us know, and we’ll take you off our list.

You don’t have to have your own website. You just write shebah.com.au

Our policy is to cancel the trip and charge the passenger the $8.80 cancellation fee.

You bet. Kids are very vulnerable and their protection and safety is paramount. We will provide you with great sensible advice from the obvious (don’t offer them food due to allergies) to the more complex situations where you are concerned about a child’s wellbeing. Our Vulnerable Passenger Policy covers every scenario and you won’t be left stranded.

If you want to pick up a child under the age of 8, you must carry a child car restraint for kids aged 4–8 years. If a child’s eyes are level with the headrest, they can safely wear a sash belt. If not, that kid needs a booster.

These are completely portable and can be stored in your boot. You don’t get a fee when it’s not requested but you feel good being safe.

To pick up a child aged 0–4, you’ll need to provide a baby seat. From birth to 6 months, the baby seat needs to be rear facing, and from then to age 4 it’s upright – both are bolted. You’ll be paid an extra $9.35 per seat when a passenger requires specialised child seating.

Choice has a great summary of current laws.

Yes, you are an independent contractor when you drive for Shebah and you are allowed to drive for any other rideshare service you like.

You will keep 85% of your fares, and your fares are inclusive of GST. We have different rates for different peak and off-peak times.

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